Winners of both the Māori Tourism Award and Resilience & Innovation Award at the New Zealand Tourism Awards 2023.

Te Pā Tū  Terms & Conditions and Privacy Statement


Address: 1220 Hinemaru Street, Rotorua, New Zealand


Phone: +7 349 2999

Cancellations (made by customer) & Refund Policy

  • On the Day of Booking 0% refund for cancellations.
  • One Day (24 hours) 50% refund for cancellations made, one day before the booking date & by 12.00pm.
  • Two Days (48 hours) 100% refund for cancellations made two days before the booking date & by 12.00pm.
  • Note: Refunds exclude booking and bank fees.

Cancellations (made by Te Pā Tū)

In the unlikely event where Te Pā Tū has to reschedule or cancel tours, guests who are not able to rebook on alternative dates set, customers will be offered a full refund.

Pricing and Additional Charges

  • All charges to customers will be made in New Zealand Dollars (NZD).
  • A booking fee of 2% is applied to all credit card payments.

Delivery of Services: Once a booking is confirmed, all necessary information will be sent to the customer via email. Please ensure your email is accurate and check your spam folder if you don’t receive a confirmation within 24 hours.

Location: Te Pā Tū operates from New Zealand, complying with local regulations and standards

Payment Security: Our payment gateway, WINDCAVE, employs advanced encryption and security measures to ensure the protection of card data during payment transactions. It also complies with the Payment Card Industry Data Security Standard (PCI DSS), an internationally recognised standard for secure data handling and transactions. WINDCAVE is a Level 1 certified PCI DSS compliant provider.

Windcave - payment gateway
Visa & Mastercard Logo

Privacy Statement

  • Data Collection: We collect personal data such as name, email, phone number, and payment details for booking processes and customer communication.
  • Storage: Personal information is stored on secure, encrypted servers. Payment data is processed through third-party gateways and isn’t stored on our servers.
  • Sharing: Personal data isn’t shared, sold, or distributed to third parties unless legally required or for service provision (e.g., payment processing).
  • Cookies: Our website uses cookies for an enhanced user experience. Cookies can be declined through browser settings.
  • Data Retention: We retain personal data only as long as necessary.
  • Data Protection: Advanced security measures ensure the protection of personal data. Regular audits and updates are done for security.
  • Rights: Users can access, correct, or delete their data at any time.
  • Updates: Policy changes will be updated on this page. Significant updates will be directly notified to users.

General Terms of Use

  • Te Pā Tū operates following New Zealand laws and regulations.
  • All interactions, transactions, and data collections abide by general data protection regulations (GDPR).
  • Customer data privacy is paramount, ensuring secure storage and no unauthorised third-party sharing.
  • Te Pā Tū is a registered business operating within New Zealand’s jurisdiction.